The SAMSON Service department supports local representatives by offering diagnostics, on-site and in-house maintenance of SAMSON Group valves and accessories.
As a part of the SAMSON After Market Strategy (SAMS) to provide local service across North America, we service all linear and rotary valves for all ten of the SAMSON Group manufacturers. Our technicians will also train maintenance staff on SAMSON products. Service centers are responsible for all return of product, sales of spare parts, and warranty claims. SAMSON provides service facilities strategically located across North America:
- Baytown, TX
- Geismar, LA
- Cleveland, TN
ON-SITE SERVICE AND REPAIR
Our experienced field technicians are trained and certified to diagnose, service and repair on-site on all SAMSON products. All technicians are fully trained and knowledgeable on safety protocols for visiting customer facilities.
Our technicians perform all types of service-related work, including but not limited to:
- Seal replacements for external leaks
- Packing replacements or adjustments
- Fugitive emissions enhancements to valves
- Trim replacements
- Retrofitting or modifications to accessories or actuators on valves.
- Diagnosing and correcting electronic devices
IN-HOUSE SERVICE AND REPAIR
Our in-house facilities provide pick-up and delivery within the local radius of the centers. They are equipped to handle Class A and standard repair for control and on/off valves for all SAMSON Group products.
- Pick-up and delivery within local radius of centers
- Class A type repair
- Clean and tear down
- Sandblasting or glass bead blasting, if necessary
- Machine parts, if necessary
- Full repairs and replace with new parts
- Reassemble and recalibrate valves and accessories
- Painting, if necessary
- Perform leakage test
- Positive Material Identification (PMI)
- Standard repair and maintenance
SAMSON provides educational seminars, hands-on training of routine maintenance, positioner calibration, and reversing of actuator for fail-safe modes.